Are you open on public holidays?

No, the service is closed on all public holidays and for 2 weeks every year – the week including Christmas Day and the following week including New Year’s Day.

What are the office hours to speak with someone?

The OSHC administrator responds to phone calls and emails between 6:30am-10:00am and 2:00pm-5:30pm during school term; in vacation care, the phones are answered during all open hours from 6:30am-6:00pm.

How does the Service communicate with families?

Eatons Hill OSH Club recognises and acknowledges the importance of effective communication with families and strives to encourage their participation to enhance the service provided. We encourage families to voice any concerns in a way that will assist us to provide a better service.

There are a number of ways we communicate with our families. Verbal communication between educators and families is the most commonly used form of communication. These brief updates can happen at drop-off or pick-up times. If a longer period of time is needed, a meeting will be arranged so that the necessary parties can be involved.

Parents will have access to meet with the Coordinators by appointment, to discuss any issues or concerns with respect to their child and/or the Service. Information is available to families about their child which includes documentation of their child’s learning, development and participation in the program.

General information and updates for parents are communicated through News Flash email distributions, newsletters, social media such as Facebook (https://www.facebook.com/eatonshilloshc1/)  and notices at the Family Information Areas and front entrances. Families can also view program activities, evaluations and documentation on display at the Service.

Family Handbooks are available on this website as part of Eatons Hill OSH Club enrolment package. The information contained in the Family Handbook is based on Service policies and procedures and should be used as a reference.

What happens if my child is hurt at OSHC?

For incidents that require minor first aid such as a band-aid or comforting ice pack, an entry will be made in the Service First Aid book. More significant injuries will result in the completion of an Illness, Injury, and Trauma report which will be discussed with you upon pick up.  Parents will be contacted by phone for more serious injuries, including significant injuries to the head.

What if my child can’t attend OSHC?

Parents must notify the Service if their child is going to be absent from a booked After School Care (ASC) session or a Search fee will apply. They should do this through the Xplor App in advance of the session.

It is critical to notify the Service of any absences before an After-School Care session as the Service has to assume a child is missing if they do not check in as scheduled which may result in the police being contacted.

Please note that the school office cannot take bookings or pass on cancellation information to OSHC. OSH Club must be contacted directly by phone or email. This includes if you collect your child from school for illness or any other reason, it is still your responsibility to inform OSHC.

Can my child participate in Extra-curricular activities while at OSHC?

For any extra activity, parents are required to complete and submit an Extra Activity Permission form prior to their child being able to participate. No verbal permissions will be accepted except in a situation deemed an emergency by the Nominated Supervisor who may use their discretion. An example of an emergency situation might be where a child is scheduled to attend a school sponsored activity involving an imminent excursion but only verbal permission can be acquired. When participating in an extra activity, the child will not be under the care of Eatons Hill OSH Club therefore the Club is not responsible for the child from the time they are signed out and leave the Club until they report back to the OSHC staff upon their return.

Can my child bring toys from home to play with at OSHC?

Children are generally discouraged from bringing personal toys or electronic items and will be asked to store these items in their bags during sessions. No responsibility shall be taken whatsoever for any items brought to Eatons Hill OSH Club which become lost or damaged.

Does the Service have a lost and found area?

Lost property boxes are located near the entrances to both OSHC buildings. It is important to clearly write your child’s name on personal items, not just initials. Any items that are not claimed will be placed in the lost property box near the school office each Friday morning.

Can my child use their mobile phone while at OSHC?

Children are not permitted to have mobile phones or other ICT devices on them while attending Eatons Hill OSHC. These items need to be stored inside their bags during the entire session.

Can I hire an OSHC educator to baby-sit my child in my home?

Eatons Hill OSH Club does not endorse educators and parents entering into private babysitting arrangements outside of service hours. Eatons Hill State School P&C Association will take no responsibility nor accept any liability in relation to such arrangements.

Who is the Approved Provider for the Service?

Eatons Hill OSH Club is managed by the Eatons Hill State School Parents and Citizens Association. The President of the P&C is the Approved Provider and ultimately accountable for all functions of the service.